Return and Refund Policy
Help with undelivered, incorrect or faulty digital products.
Last updated: · EnglishBefore you order
Check the product platform, region, edition, delivery method and activation requirements before paying. Digital codes, account products, subscriptions and account top-ups have different delivery conditions.
Request a review
Contact support with your order number, the product name and a description of the problem. For an activation error, provide a screenshot with the full code, personal details and payment information hidden. Avoid further activation attempts until support responds.
Digital products and delivery status
An order that has not been fulfilled can be reviewed for cancellation. Once a code has been revealed, redeemed or a service has been completed, cancellation may be limited by the product and fulfillment status. A delivery record alone does not resolve a claim that a product is faulty or not as described. We review those issues individually for an appropriate remedy, including replacement or refund where applicable.
Refund handling and your rights
Support confirms the outcome and applicable refund method after checking the order and payment. Payment-provider processing times can vary; a request is not an automatic refund approval. Nothing in this policy limits consumer rights or payment-dispute rights that cannot lawfully be excluded.
Need help with an order?
Keep your order number ready. Use the secure support form or email our team.